disney's approach to quality service presented by the innovation institute

Attention to detail can be the difference between mediocre customer experiences and world class, memorable ones that drive positive word-of-mouth and repeat business.  Spend 90 minutes with Disney Institute and you’ll benefit from our experience in quality service and learn differently.  Are you ready to D’think your customer service?

No matter your industry Disney believes that exceptional service is achievable for every organization because exceptional service is based on systems and processes that you control. At Disney, everyone strives to exceed customer expectations every day because our processes are designed to meet this goal.

UPDATE: REGISTRATION IS NOW CLOSED!

THANK YOU FOR YOUR INTEREST!  WE ARE NOW AT MAXIMUM CAPACITY AS OF TODAY AUGUST 9. 

Free and open to Pitt Faculty and Staff.

September 21, 2017

9 – 10:30 a.m.

 


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